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General Questions

SwitchCrew is an innovative online platform tailored for the efficient organization and staffing of various events. Whether you're planning a broadcast, church gathering, sports event, or any other type of occasion, SwitchCrew provides a seamless solution for managing and scheduling your event crew. Our website is built with the flexibility to accommodate a diverse range of event types, ensuring that your specific crewing needs are met with precision and ease.

Using SwitchCrew is straightforward and user-friendly for both administrators (Admin) and users. The process begins with Admins entering the details of events that require crewing. Users can then browse these events and indicate their availability. Once a user marks themselves as available, Admins can efficiently crew the event by utilizing customizable crew templates, which specify each position and the corresponding call time. Upon being scheduled, users receive timely notifications alerting them to their assigned events, as well as reminder alerts to ensure they are well-prepared and informed about their upcoming commitments.

Adding users to your SwitchCrew account is a straightforward process, specifically designed for ease of use by administrators (Admins). Here's how you can do it:

  1. Navigate to the 'Users' page within your SwitchCrew dashboard.
  2. Select the 'Invite User' option.
  3. Fill in the required information about the new user in the prompted fields.
  4. Submit the form, and an invitation email will be dispatched to the prospective user, guiding them through the final steps of their registration.

Additionally, SwitchCrew caters to the unique needs of your events by offering the capability to add 'Guest Users'. This is an ideal feature for including crew members who may not be a regular part of your organization but are necessary for specific events. While Guest Users can be assigned to positions, it's important to note that they have certain limitations compared to regular users: they do not receive alerts and cannot mark their availability. This specialized function enhances your ability to manage diverse crewing requirements efficiently.

Adding events on SwitchCrew is designed to be a streamlined and user-friendly process. Here's a quick guide on how to do it:

  1. First, navigate to the 'Create Events' page on the SwitchCrew platform.
  2. Begin by entering the essential details of your event: its title, the start date and time, and the end date and time. These basic details are crucial for providing your crew with the information they need.

For events that require more in-depth planning, SwitchCrew enhances your capability with the 'Event Extension Attributes' feature. Accessible via the admin settings, this feature allows you to input additional, more specific information about your event. You can include various supplementary details like:

  • Specific location instructions
  • Equipment requirements
  • Dress code guidelines
  • And any other pertinent information related to the event

By incorporating these extended attributes, you ensure that every member of your crew is well-informed and thoroughly prepared for a successful event.

Account Information

Logging into SwitchCrew is straightforward, whether you're a new or returning user.

  • For New Accounts: If you're interested in creating a new account for your company, please reach out to us directly. You can contact us via our email. Our team will assist you in setting up a new account tailored to your company's needs, ensuring a smooth start with SwitchCrew.
  • For Existing Users: If you already have an account and wish to log in, simply visit our homepage. Here, you'll find two convenient options for logging in:
    1. Email and Password: Enter your registered email and password in the provided fields.
    2. Google Account: For added convenience, you can also choose to sign in using your Google account. Just click the 'Sign in with Google' button and follow the prompts.

Logging in through either method will give you full access to all the features and functionalities of SwitchCrew, designed to make your event management seamless and efficient.

As an administrator on SwitchCrew, you have access to key information provided by users to facilitate efficient event planning and crew management. Each user is required to provide their basic details, which include:

  • Name: The full name of the user.
  • Phone Number: Contact number for communication and alerts.
  • Address: Physical address, useful for understanding geographical availability for events.
  • About Information: A brief description or additional details the user chooses to share about themselves.

Beyond these basics, SwitchCrew offers the flexibility to gather more specific information tailored to your needs. Through the admin settings, you can create 'User Extension Attributes'. This feature allows you to customize and collect additional information from users, such as specific skills, experience, preferred roles, or any other data relevant to your event crewing requirements. These customizable fields ensure that you have all the necessary information to make informed scheduling decisions.

It happens to the best of us! If you've forgotten your password, simply head over to the homepage and click on the 'Forgotten Password' button, which you'll find near the login area. Once you do that, an email will be sent to the email address associated with your account. Follow the instructions in the email to reset your password and regain access to your account.

Yes, you have the ability to delete users from your organization on SwitchCrew. However, it's important to note that when you delete a user, all information associated with that user will also be permanently removed. This includes their availability data, as well as any events they have been assigned to. Please exercise caution and ensure that deleting a user is the right course of action before proceeding.

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THE EASY WAY TO SCHEDULE

Streamline your scheduling process and enhance team coordination with SwitchCrew's advanced scheduling solutions. Our platform offers a user-friendly interface that makes assigning your crew to various events a breeze. With our robust notification system, including both text and email alerts, you can ensure that every team member is up-to-date and never misses an important event. Embrace efficiency and reliability with SwitchCrew, and transform the way you manage your crew's time and responsibilities.

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